/

general information

Generall Information

Booking and Payment

 

How can I book?
You can book fast and easy online at www.millestelle.de. You can also contact us by telephone.

When will I need a credit card?
If you want to do an online booking, then you will need a credit card. This is only a security for us until your arrival. You can choose your payment methode when you check-in.

When do I pay?
At the check-in. At your arrival, you have the option to pay by cash, EC-card and credit card.

Will the credit card automatically be charged when I book online?
No, the credit card will just be proofed and serves for guarantee. We charge the night rates on your arrival day.

What kind of credit cards can I use?
We accept: American Express, Visa, Master Card, JCB und Diner’s Club. We also take EC-card or cash at the check in.

How many rooms can I book at once?
You can book online on our website up to 6 rooms at once. For a higher number of rooms, you have to book by telephone. This also applies to group reservations.

Generall Information

Rates and prices

 

Do the prices vary?
Our price starts from 59,00 € and ends at 190,00 €. Except for events – here can the prices rise up between 15,00 € and 30,00 €.

How do I book an extra bed?
An extra bed costs 25,00 €. Please note that the number of extra beds is limited.

 

 

Are tins free?
Children who can still sleep in their parents bed (maximum 6 years) do not have to pay. As soon as we need an extra bed, the 25,00 € will be charged.

How long can I cancel my reservation for free?
If you have made a guaranteed booking you can cancel two days in advance free of charge. Otherwise the full sum will be charged. For a non-guaranteed booking, the room will be vacated for you until 6 pm. Cancellation is free of charge but your claim to the room expires after 6 pm..

How do I book an extra bed? And what is the price?
At the online booking, you can select the extra bed. The costs are 25,00 €. Please note that the extra bed is only available in the Goethestraße. 2.

Where can I book the cheapest rates?
We guarantee you the best prices through our website. We always recommend to book directly through our website or by phone.

How long can I cancel my reservation for free?
You can cancel your reservation free of charge two days before. Otherwise 80% of the stay will be billed if you booked through our site.

Generall Information

Check in & Check out

 

What are the reception opening hours?
The reception is open from Monday to Saturday from 3:00 until 8:00 pm. On Sundays, the reception is not open, check-in is from 3:00 pm pm at the check-in terminal. Our terminal is available 24 hours a day, providing convenient, fast and easy check-in.

How does the check-in terminal work?
For those who have never checked in at a check-in terminal, don’t worry. The terminal tells you step by step what to do. For the using you only need an accepted EC-card or credit card as well as your booking number.

From what time can I check in on the arrival day?
You can check in from 3:00 pm on the arrival date.

 

General Information

Equipment & Service

 

How is the equipment in our rooms?
All our rooms are equipped with: hairdryer, TV, shower / WC, hygiene items, WLAN and some with balconies.

Is there an elevator?
Yes, all our floors can be reached by elevator.

 

 

Do you have breakfast?
We only offer overnight stays, but we do have a Segafredo coffee machine in each room, which you can use for free. We will also give you a bottle of water per person per night for free. Bakeries are just a few walking minutes away.

 

 

Where can I find a parking spot?
We do not have parking, but there are a few car parks in the immediate vicinity. There are also public parking lots with a parking ticket or a visitor pass.